This is so insightful @Hans van Dam! Loved what you said about intent.
I am preparing a talk on Content Design Playbook (where I discuss my framework to gamify decision making) for a conference and I feel what you said just validates the idea that content maturity is a signal of product maturity.
Do you mind if I quote you (and give a shoutout to your article)?
Wow we have 15.000 readers on this article in just 10 hours. When you're reading this, let me know what kind of CX problems you're trying to solve! Just post a comment and let's turn it into a nice discussion!
True progress begins when users feel heard — empathy and acknowledgment often outweigh features in building lasting trust.
This is so insightful @Hans van Dam! Loved what you said about intent.
I am preparing a talk on Content Design Playbook (where I discuss my framework to gamify decision making) for a conference and I feel what you said just validates the idea that content maturity is a signal of product maturity.
Do you mind if I quote you (and give a shoutout to your article)?
That’s great. Please do. Happy to be included and please share your framework. Always happy to learn!
Wow we have 15.000 readers on this article in just 10 hours. When you're reading this, let me know what kind of CX problems you're trying to solve! Just post a comment and let's turn it into a nice discussion!