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Why Your AI Isn't Working: The Conversational Action Model
A simple lens that explains why customers don't act—and how to fix it.
Jun 6
•
Hans van Dam
14
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Why Your AI Isn't Working: The Conversational Action Model
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May 2025
Are You Scaling Loyalty or Indifference?
What your Assistant is really teaching people to feel
May 16
•
Hans van Dam
11
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Are You Scaling Loyalty or Indifference?
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The Empathy Algorithm Grid: How Builders and Poets Will Shape the Future of AI
Designing AI that doesn’t just work — but feels right.
May 9
•
Hans van Dam
24
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The Empathy Algorithm Grid: How Builders and Poets Will Shape the Future of AI
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Design for Flow, Not Just Speed
Because emotional momentum, not velocity, builds memory and trust.
May 2
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Hans van Dam
18
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Design for Flow, Not Just Speed
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2
April 2025
Why Emotional Design Is the New UX
Because trust, memory, and movement are built one feeling at a time.
Apr 25
•
Hans van Dam
51
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Why Emotional Design Is the New UX
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4
Progress is the product
Designing AI conversations that build trust, loyalty, and movement
Apr 18
•
Hans van Dam
36
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Progress is the product
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4
Your Customers Are Not a Cost Center
Why companies that treat customers like partners will win the AI era
Apr 11
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Hans van Dam
30
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Your Customers Are Not a Cost Center
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November 2023
AI's March to the Sea - A Bill of Rights, But For Who?
The AI Bill of Rights is a start, a noble one. But it's the first step in a thousand-mile journey. And that journey doesn't need a roadmap—it needs a…
Nov 9, 2023
•
Hans van Dam
3
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AI's March to the Sea - A Bill of Rights, But For Who?
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3
February 2023
Coming soon
This is Power to the Poets.
Feb 24, 2023
•
Hans van Dam
1
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